2018 Jeep Cherokee Service Shifter Recall: What You Need to Know

1. Introduction to the 2018 Jeep Cherokee Service Shifter Recall

In August 2018, Fiat Chrysler Automobiles (FCA) issued a recall for certain 2018 Jeep Cherokee vehicles due to issues with their automatic transmission shifters. This recall affects approximately 165,000 vehicles in the United States and Canada. The problem is that the shifter may not fully engage in the “park” position, which can cause the vehicle to roll away if it is not properly secured. This poses a significant safety risk to drivers and passengers, as well as to others on the road. In this article, we will discuss the details of the recall, including the scope of the issue and what owners of affected vehicles need to know.

2. The Problem: Issues with the Automatic Transmission Shifter

The automatic transmission shifter in certain 2018 Jeep Cherokees may have been manufactured incorrectly, leading to potential issues with the vehicle’s shift quality and operation. Specifically, there may be a problem with the transmission shifter cable assembly, which could cause the shifter to move unexpectedly or not move at all. This can lead to difficulties when changing gears, potentially resulting in accidents or other safety concerns while driving.

3. The Scope of the Recall: Which Vehicles Are Impacted?

The 2018 Jeep Cherokee Service Shifter Recall affects certain models of the vehicle produced between September 2017 and January 2018. Specifically, any 2018 Jeep Cherokee equipped with a nine-speed automatic transmission is impacted by this recall. This includes both two-wheel drive and four-wheel drive models. It is important to note that if your vehicle has been recalled, it does not necessarily mean that it is unsafe to drive. However, it is important to have the issue addressed as soon as possible to ensure the continued safety and reliability of your vehicle.

4. How to Identify If Your Vehicle Is Affected by the Recall

To determine if your 2018 Jeep Cherokee is affected by the recall, you can start by checking the National Highway Traffic Safety Administration (NHTSA) website. This government agency maintains a database of all recalls and safety campaigns related to vehicles sold in the United States. Simply enter your vehicle’s VIN (Vehicle Identification Number) on the NHTSA website to see if it has been recalled.

Alternatively, you can contact FCA US LLC, the manufacturer of the 2018 Jeep Cherokee, directly. They have a dedicated customer service team that can assist you in determining whether your specific vehicle is part of the recall. You can reach them at 1-800-853-1403 or visit their website to find the appropriate contact information.

It’s important to note that even if your VIN is not listed on the NHTSA website or in FCA US LLC’s records, your vehicle may still be affected by the recall. It’s always best to double-check and ensure that your vehicle is safe to drive.

5. What to Do If Your Vehicle Is Recalled

If your vehicle has been recalled, it is important to take action immediately to ensure your safety on the road. Here are some steps you should follow if your 2018 Jeep Cherokee has been recalled for the service shifter issue:

1. Check the National Highway Traffic Safety Administration (NHTSA) website or contact your local dealership to see if your vehicle is included in the recall.

2. Schedule an appointment with your local dealership as soon as possible to have the necessary repairs made. This can usually be done at no cost to you, as recalls are intended to fix issues that could potentially cause accidents or injuries.

3. If you are uncomfortable making the repairs yourself, do not hesitate to ask for assistance from a qualified mechanic. They can help ensure that the recall work is done correctly and safely.

4. Make sure to follow all instructions provided by the manufacturer carefully, including any precautions or warnings that may be necessary during the repair process.

5. If you have any further questions or concerns about the recall or the repairs, do not hesitate to contact the NHTSA or your local dealership for additional guidance.

6. Compensation and Repair Costs

If your vehicle is affected by the 2018 Jeep Cherokee service shifter recall, you may be wondering about compensation and repair costs. It’s important to note that recalls are conducted by manufacturers to address safety concerns and protect consumers. In this case, Fiat Chrysler (FCA) has taken responsibility for the issue and is working to rectify it as quickly and efficiently as possible.

The cost of repairs will depend on the severity of the problem and the specific requirements for fixing the automatic transmission shifter in your vehicle. In general, the recall is expected to take around two hours per vehicle, and FCA has stated that they will cover the cost of the repair. This means that there should be no out-of-pocket expenses for customers who have their vehicles serviced under the recall.

It’s worth noting that while FCA is covering the cost of repairs, they may not cover any additional charges or fees that your local mechanic or dealership may charge for diagnostic testing or other services related to the recall. It’s always a good idea to get a detailed estimate before agreeing to any work on your vehicle, so you know exactly what you’re paying for.

In terms of compensation, if you’ve experienced any issues with your 2018 Jeep Cherokee due to the faulty automatic transmission shifter, you may be entitled to reimbursement for certain expenses. This can include things like rental car costs if your vehicle was taken in for repair, as well as any additional transportation expenses you may have incurred while your vehicle was being fixed.

However, it’s important to keep in mind that compensation is typically reserved for situations where there has been clear evidence of a defect or malfunction that caused damage or injury. If you believe you may be eligible for compensation, it’s best to speak with a legal expert or contact FCA directly to discuss your options.

7. Safety Concerns and Risk Factors

The safety concerns and risk factors associated with the 2018 Jeep Cherokee service shifter recall should not be taken lightly. As mentioned earlier, the issue with the automatic transmission shifter can cause the vehicle to roll away, even when it is in park. This poses a significant risk to both the driver and any passengers, as well as to other vehicles and pedestrians on the road. In addition to this immediate danger, there is also the potential for longer-term damage to the transmission and other components of the vehicle, which could lead to further safety issues down the line. It is important for owners to take action if their vehicle is affected by the recall, in order to mitigate these risks and ensure the continued safe operation of their vehicle.

8. Previous Recalls and Legal Action

Jeep has a history of recalls, including several related to the automatic transmission in the 2018 Cherokee. In 2019, the company agreed to pay $15 million in fines after it was found to have misled regulators about the safety of its vehicles. This settlement came as part of a larger investigation into the automaker’s handling of safety defects. Additionally, there have been several lawsuits filed against Jeep over issues with the Cherokee’s transmission, alleging that the company knew about the problem but failed to act quickly enough to fix it. It’s important to note that these legal actions and recalls are separate from the service shifter recall discussed in this article. However, they do highlight a broader issue with Jeep’s track record when it comes to safety and transparency.

9. Conclusion: Should You Be Worried About Driving Your 2018 Jeep Cherokee?

In conclusion, if you own a 2018 Jeep Cherokee, it is important to be aware of the service shifter recall and take appropriate action if your vehicle is affected. While the issue with the automatic transmission shifter can be frustrating, it is not necessarily dangerous, and the recall is in place to ensure the safety of all drivers. If your vehicle is recalled, it will be repaired at no cost to you, and you can continue to drive your car while it is being fixed. It is always a good idea to stay informed about recalls and safety concerns related to your vehicle, and to take any necessary steps to ensure your safety on the road. Remember to always prioritize your safety and the safety of others when driving, and to drive defensively to avoid any potential risks.

10. Final Thoughts and Tips for Safe Driving

After the recall repair has been made, it’s important to take some final steps to ensure safe driving. Here are some tips to keep in mind:

1. Always check the transmission fluid level regularly. This will help prevent any future issues with the shifter.

2. Use the correct gear for the road conditions. Avoid using too high or too low of a gear, which can cause problems with the shifter.

3. Don’t ignore warning signs such as grinding or slipping when changing gears. This could indicate further issues with the transmission.

4. Take your vehicle in for regular maintenance checks. This will help catch any potential issues before they become major problems.

5. Finally, always drive defensively and be aware of your surroundings. This will help you avoid any potential hazards on the road.